Journey Agent Licence

Companies or people in the business of making tour arrangements or conducting tours in or outside of Singapore are required to apply for a Travel Agent Licence below the Travel Agents Act (Chapter 334).

Under Section four of the Travel Agents Act, a person incorporates at the commercial enterprise of a travel agent if the man or woman contains on, or advertises or holds himself out as sporting on, a enterprise of any of the subsequent:

This phase applies most effective in which transactions in relation to any of the sports described above are performed in Singapore. For instance, a tour agent primarily based remote places who arranges and sells a journey package deal outside of Singapore, and for which fee is accumulated outside of Singapore, does now not require a Travel Agent Licence, despite the fact that the journey bundle includes journey to or from Singapore.

A man or woman does no longer require a Travel Agent Licence in the following eventualities:

Type of hobby finished/exempted entity

For hobby (1) above, the man or woman contains at the hobby handiest in admire of a conveyance the man or woman owns.

A person offering cruising on his/her personal personal yacht

For sports (1) or (3) above, the individual incorporates at the pastime simplest in respect of a conveyance that is:

·       used for a regular route carrier inside the that means of the Bus Services Industry Act 2015 (Act 30 of 2015); or

·       used for a network bus service or courtesy bus carrier, within the meaning of the Bus Services Industry Act 2015, and that travels most effective within Singapore; or

·       used for a teach carrier in the which means of the Public Transport Council Act (Cap. 259B).

SMRT Corporation Ltd (SMRT) presenting teach services

For interest (2) above, the individual includes at the activity best in recognize of:

·       a conveyance the character owns; and

·       a hotel or comparable boarding premises the person owns or operates.

A resort the use of its very own bus to offer transfer offerings among the hotel and airport

For hobby (4) above, the character consists of on the pastime simplest in respect of any place or factor of hobby that the character owns or operates.

A museum engaging in tours in the museum itself

The individual elements a excursion wherein members only go to places or points of hobby inside Singapore and in which:

·       the man or woman does no longer provide any conveyance to the members of the tour; or

·       each participant is required to contribute to the motion of the conveyance.

A character imparting a strolling, biking or segway excursion

The character components a proper to tour on any conveyance handiest within Singapore and does now not carry on a business of presenting any tour.

A bus operator that entirely presents delivery

The man or woman resources offerings to a licensee for the purposes of a tour.

A tourist guide providing guiding offerings to a licensee for the licensee’s tour

The man or woman is one of the following exempted entities:

·       Government and statutory boards

·       Institutions of a Public Character (IPC)

The examples above are for example functions handiest and aren’t exhaustive. Please are seeking impartial prison advice in case you are uncertain whether you need a Travel Agent Licence.

Please word that engaging inside the enterprise of a Travel Agent with out a valid Travel Agent Licence is an offence underneath the Travel Agents Act.​​​​

TYPES OF TRAVEL AGENT LICENCES

STB presently gives 2 sorts of tour agent licences.

Travel sellers who intend to promote, arrange or put it up for sale handiest excursions within Singapore, that provide conveyance to members however with none proper of lodging (e.g. take a seat-in educate tours)

Please see under for application and renewal of licences.

Travel dealers engaging in another activity past what is described inside the scope of a Niche Licence

COMPOSITIONS AND ADMINISTRATIVE FINANCIAL PENALTIES 

Any man or woman who contravenes any provision of the Travel Agents Act (Chapter 334) or the Travel Agents Regulations shall be prone to one or more of the subsequent:

FREQUENTLY ASKED QUESTIONS

1. How can I log in to Travel Agents and Tourist Guides Licensing System (TRUST)?

Please log in with your Singpass details.

2.  How do I make price for the software fee or licence rate?

Upon finishing the online utility for a brand new licence or renewal of licence through Travel Agents and Tourist Guides Licensing System (TRUST), you may be directed to the e-fee web page to choose any of the fee alternatives (ie. VISA or Mastercard). 

three. How do I recognize if my application is a hit?

A letter observed with a bodily licence might be mailed to your business running address through registered article put up.

four. What will appear if I do now not renew my licence earlier than 31 December?

Your contemporary licence will expire, and you’ll want to re-apply for a brand new licence. An software price can be payable on pinnacle of the licence fee.

5. What is the penalty for wearing on commercial enterprise of travel agent with out a licence?

Travel agent observed operating with out a legitimate licence may be liable to a most pleasant of S$25,000 or up to 2 years imprisonment or each.

6. How do I make fee for composition and administrative financial penalty?

Please log in to Travel Agents and Tourist Guides Licensing System (TRUST) and follow the commands at the letter sent.

7. How do I understand if a journey agent is licensed?

Please refer to the Travel Agent Directory of TRUST.

For rationalization, please contact us at stb_ta@stb.gov.sg.

 Return name inside 3 working days

​Business Entity Details Update ​​Up to five running days upon successful submission of all required   files and completed facts thru the TRUST website

Processing of New Licence Application Up to 10 running days upon a success submission of all required   files and finished statistics thru the TRUST website

Processing of Renewal Application

 Up to ten running days upon a success submission of all required   documents and finished facts via the TRUST website,   which includes fee of any exquisite fines, composition sums and   monetary penalties.